At Fashionspherez, managed by Shopstalk Hub, we recognize that selecting the right accessory is a personal experience where every detail matters. Your feedback is valuable, and we are committed to addressing your concerns with care, respect, and efficiency.
This policy explains how we handle grievances related to products, services, or your overall experience. We prioritize transparency and fairness, ensuring that each issue is resolved promptly and communicated clearly.
References to “we,” “our,” or “us” pertain to Fashionspherez, while “you,” “your,” or “customer” refers to you, whose satisfaction guides all our actions.
We comply with all applicable laws to ensure your concerns are reviewed thoroughly and thoughtfully. If any part of your experience falls short of expectations, you can rely on us to listen carefully and work toward a satisfactory resolution.
Your trust is important to us, and we strive to make every interaction with Fashionspherez smooth, fair, and reassuring, so you can enjoy your shopping experience with confidence.
What is a Grievance?
A grievance is any issue or dissatisfaction you may experience while interacting with us that does not meet your expectations. This can include receiving an incorrect or damaged product, delays in shipping, payment issues, difficulties with returns or refunds, or dissatisfaction with customer service.
We encourage you to share your concerns without hesitation. Reporting grievances helps us identify areas for improvement and ensures your matter is addressed promptly and fairly.
Your feedback is invaluable, guiding us in enhancing our services. We are committed to listening attentively and acting swiftly to resolve any issues. By sharing your experience, you help us create a smoother and more enjoyable shopping journey for everyone.
How to Raise a Grievance
Choosing the perfect accessory should be an enjoyable and confident experience. Occasionally, issues may arise, and when they do, we are committed to resolving them quickly and efficiently. Reporting a concern is simple and straightforward.
Start at Our Support Pages: Visit the “Help Centre” or “Contact Us” sections on our website or mobile app to initiate your request.
Select the Appropriate Issue: Choose the option that best describes your situation so your grievance is directed to the right team without delay.
Provide Complete Details: Include your order ID, a clear description of the issue, and any supporting photos or documents that help us understand the matter thoroughly.
Once submitted, our dedicated support team will review your information carefully and provide a resolution tailored to your case.
We want every interaction with our accessories to be enjoyable and worry-free. If any issue arises, contact us promptly. We are here to listen, guide, and ensure your shopping experience remains smooth and satisfying.
Escalation to Grievance Officer
Occasionally, despite our best efforts, an issue may not be fully resolved through initial support. We value your experience with every accessory you select, and you have the right to request a further review if needed.
To ensure fairness and transparency, Fashionspherez has designated a Grievance Redressal Officer. This officer reviews all escalated concerns impartially, ensuring that each case is handled in compliance with the Information Technology Act, 2000, and other applicable regulations.
If you feel your grievance requires additional attention, you may contact our Grievance Officer directly at shopstalkhub@gmail.com. We treat every concern with the utmost seriousness and are committed to working with you until a fair and satisfactory resolution is achieved.
Grievance Handling Process
At Fashionspherez, we understand that every accessory you choose is meaningful, and any issue along the way can be frustrating. We are committed to addressing your concerns promptly and ensuring your experience remains smooth and reassuring.
Acknowledgment Without Delay: Upon receiving your complaint, we act immediately. Within 48 hours, you will receive a confirmation email at your registered address, confirming that your grievance has been officially logged and is under review.
Case Tracking: Each concern is assigned a unique reference or ticket number. This allows you to track the progress of your issue and enables our team to manage it efficiently from start to finish.
Swift Resolution: We prioritize resolving your concern quickly. In most cases, you will receive a resolution within seven working days, unless legal or regulatory requirements necessitate a longer timeframe.
Regular Updates: We believe in keeping you informed. You will receive timely updates on your case through your preferred contact method, ensuring transparency throughout the resolution process.
By sharing your concerns, you help us continually improve our service. We are committed to handling every grievance with fairness, care, and professionalism.
Closure of Grievance
We understand that shopping online may sometimes bring up questions or concerns. Our approach is clear and customer-first: we listen attentively, act responsibly, and work toward resolving every grievance with care, ensuring you feel supported and valued.
A grievance is considered closed when any of the following conditions are fulfilled:
By following these closure guidelines, we ensure that every grievance is handled thoughtfully and with a commitment to delivering fair and satisfactory outcomes.
Connect With Us Anytime
Finding the perfect accessory should be exciting, never overwhelming. If you have a question, need additional information, or wish to share your feedback, we’re always ready to assist you.
Simply reach out to us at shopstalkhub@gmail.com , and our dedicated support team will respond promptly providing the guidance you need and ensuring your experience remains smooth, enjoyable, and stress-free.
A Quick Reminder
At Fashionspherez , we are dedicated to making your accessory shopping experience effortless and enjoyable. To stay compliant with evolving guidelines and to continuously enhance your experience, our policies may be updated from time to time.
We encourage you to visit our Terms of Use and Privacy Policy pages regularly for the most up-to-date information. Your feedback is always valued, as it helps us improve our services and refine the way we bring style to your doorstep.
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