At Fashionspherez, managed by Shopstalk Hub, We understand the excitement of receiving a new accessory, and our goal is to ensure every purchase brings you joy. At Fashionspherez, operated by Shopstalk Hub, we also recognize that sometimes an item may not meet your expectations. This policy is designed to make returns and refunds simple, fair, and stress-free, so you can shop with confidence.
In this document, “we,” “us,” and “our” refer to Fashionspherez, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below. Taking a moment to review them ensures you know exactly what to expect.
Our commitment is to make every return or refund a smooth and supportive process. Each request is handled with care, ensuring you feel valued and confident at every stage.
Return Eligibility
We want your shopping experience to be secure and worry-free, which is why we’ve outlined clear guidelines for product returns. To be eligible, items must remain unused, unwashed, and in the same condition as when received. All original tags, labels, packaging, and boxes must be included and intact. Products showing signs of wear, alteration, or damage after delivery will not qualify for return.
To ensure eligibility, return requests must be submitted within 48 hours of receiving your order. Requests made beyond this timeframe cannot be accepted. Please note that if an item is returned without meeting these requirements, we may be unable to process your request.
How to Request a Return
If you need to return an item, the process is quick and straightforward. Simply email us at shopstalkhub@gmail.com with your Order ID, the reason for the return, and clear photos if the product is damaged, defective, or incorrect.
Once we review your request, our team will share detailed instructions to guide you through the return process. Please note that any return not meeting the conditions stated in our policy may be declined.
This approach ensures your return is managed promptly and fairly, allowing any issues with your order to be resolved without unnecessary delays.
Refund Process and Timeline
We understand that sometimes a purchase may not work out, and we aim to make your refund process simple and transparent. Once your returned item is received, our team will carefully inspect it to confirm it meets our return requirements.
If approved, your refund will be issued to the original payment method within 5 to 7 business days. You will also receive an email notification confirming the completion of your refund.
If the item does not meet our return standards, we may be unable to issue a refund. We appreciate your understanding and are committed to keeping the process clear and hassle-free.
Partial Refund Guidelines
We understand that not every return is straightforward, and we strive to handle each case fairly. If a returned item is largely in good condition but has minor issues such as missing packaging or slight signs of handling, we may issue a partial refund. Our team will carefully assess the item’s condition before making a final decision.
Our priority is to maintain transparency and fairness, ensuring you clearly understand how any partial refund is determined and feel confident in the way we manage returns.
Damaged, Defective, or Wrong Product?
We understand how frustrating it can be when an order does not arrive as expected, and we are committed to resolving the issue promptly.
If your package is delivered damaged, defective, or incorrect, please notify us within 48 hours of delivery. To help us resolve the matter efficiently, kindly provide photos or videos clearly showing the issue.
Once we review and confirm the details, we will arrange either a replacement or a refund, depending on what is most appropriate. Our priority is to make the process smooth and ensure you feel fully supported.
Need Assistance?
We understand that questions may come up, and we want you to feel completely supported. For any inquiries regarding returns or refunds, please reach out to our support team at shopstalkhub@gmail.com. Our team is here to assist you and provide clear, helpful guidance every step of the way.
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